This policy applies to all wholesale and Backbar orders placed by approved Noble Product Co. retail partners.

Defective or damaged product We replace any product that arrives defective or damaged. Email wholesale@usenoble.com within 7 days of delivery with your order number and a photo of the affected product. We will ship a replacement or issue an account credit and cover the shipping.

Incorrect shipments If you receive the wrong item or an incorrect quantity, email wholesale@usenoble.com within 7 days of delivery and we will correct the order at no cost to you.

Product exchange program Approved partners may exchange unopened, resalable product that is not moving for other Noble product of equal value. Exchanges are arranged case by case through your Noble representative. Contact wholesale@usenoble.com to start one.

Non-returnable Opened or used product, seasonal and limited-edition scents, discovery kits, promotional and bonus items, and clearance product are not eligible for return or exchange except when defective or damaged.

Refunds Wholesale orders are eligible for replacement or account credit rather than cash refunds, except where a product is defective, damaged, or shipped in error.

Order minimums and terms No order minimums. Free shipping on orders over $250. Pricing, bonuses, and program terms are as stated on your wholesale account and may be updated over time.

How to reach us All wholesale return and exchange requests: wholesale@usenoble.com